WARRANTY / RETURNS

A return authorization number assigned by your Linear representative must accompany all returned parts or product. Parts or product that are returned without a return authorization number will not be accepted.

Click here for more information on the Linear General Limited Warranty and Repair Policy. (.pdf 319KB)
Last updated Feb. 6, 2014 (228509 X18)

PHONE NUMBERS:
For warranty service or returns on Linear equipment call for a RPA / RMA Number.

Return Product Authorization (RPA) - call Linear Returns: 855-546-3351
Returned Material Authorization (RMA) - call Internal Sales: 800-421-1587 or 760-438-7000

All products have Date Code labeling and/or serial number labeling to determine the warranty period. 

Return Product Authorization (RPA) - (Defective Product Only)

All defective products returned to Linear LLC for repair or replacement must be pre-approved by Linear Returns and have an RPA number assigned to the return. Please call Linear Returns at 855-546-3351 or send an e-mail to returns@linearcorp.com. An Application Engineer will troubleshoot and verify the product defect and assign a Troubleshooting Ticket Number. The inquiry will then be forwarded to Linear Returns to process the RPA.

The following information must be provided to Linear before any RPA number will be assigned to authorize the return:

1. Troubleshooting Ticket Number
2. Customer's name
3. Customer's shipping address (PO Boxes cannot be used)
4. Customer's telephone number
5. Customer's contact name
6. The part number(s) being returned
7. The quantity of each item being returned
8. The product’s Date Code. (There is a label on all of Linear’s product that indicates the date of manufacture of the product. This number displays the month and year that the product was manufactured. For example, the number MD0712 indicates a manufacturing date of December 2007. Products where this number has been removed or altered will be treated as out of warranty.)

Returned Material Authorization (RMA) - (Overstock Product Only)

All product returned to Linear LLC must be pre-approved by an Internal Sales Representative and have an RMA number assigned to the return. Please call 800-421-1587 or 760-438-7000 and ask to talk to your Internal Sales Representative. The following information must also be made available before any RMA number is assigned to the return:

1. Customer name
2. Customer's shipping address (PO Boxes cannot be used)
3. Customer's telephone number
4. Customer's contact name
5. The part number(s) being returned
6. The quantity of each item being returned
7. The products Date Code. (There is a label on all of Linear’s product that indicates the date of manufacture of the product. This number displays the month and year that the product was manufactured. For example, the number MD0712 indicates a manufacturing date of December 2007. Products where this number has been removed or altered will be treated as out of warranty.)
8. A Purchase order number. (The customer must issue a Purchase Order Number prior to processing the return).